Text messages can be sent to your customers via a trigger on product, list, automation, or segment.
Add a Trigger for text message on a Product or a List
Select Product or Contacts from your Simplero Dashboard
From the Products tab or Lists tab, locate and click on the product or list you want to perform the trigger
Select the Content tab
Scroll down to the Triggers section and click the white +Add trigger button
The Add new trigger screen will open. Complete the fields:
Select what you want to happen
In the Do this field select 'Send text message' option
Type your message in the Message to send field
Click the Save changes button and you are set
Select Marketing from your Simplero Dashboard
Select Automations from the dropdown menu
Click the Create new automation button in the upper right corner
Name your Automation and click the OK button
Click the blue + Add a step button for your automation
Select Action for the step
In Do this section, click the drop-down arrow and select the Send text message option
Type your text message
Click the Save changes button
Select Product or Contacts from your Simplero Dashboard
From the Products tab or Lists tab, locate and click on the product or list you want to perform the trigger
Select the Participants tab (for Products) or Subscribers (from Lists)
In the Participants/Subscribers screen, check the box next to the participant's name you want to perform the trigger
Click on the Select action... drop-down menu and select Send text message... option
The Text message screen will open.
Type your text message and click the Text message to customer button
And you're good to go.
Step 1: Create a new List
Select Contacts from your Simplero Dashboard
Select Lists from the dropdown menu
Select the blue + Create a new list in the upper right corner
Complete the Lists configuration such the Name, Internal name, Email settings for Notifications and so on
Click the blue Create list button when done
Step 2: Add your Customers/Subscribers to the List
There are 3 ways to add customers/subscribers:
Manual Add: This section allows you to enter the names and email address of your subscribers.
Select Contacts from your Simplero Dashboard
Select Lists from the dropdown menu
Select the list you want to edit
Select the + Add subscribers tab
Select the Enter Manually tab
Enter the email address and name in the box
Click the blue Import emails button to add your subscribers
Copy Subscribers from a List or Product: This section allows you to move people from another lists or products over to this new list.
Select Contacts from your Simplero Dashboard
Select Lists from the dropdown menu
Select the list you want to edit
Select the + Add subscribers tab
Select the Copy from other tab
Select the sublist from the Lists or Products
Click the blue Copy now button to add your subscribers
Import CSV File: This feature allows you to import a list you have saved in CSV format.
Before importing, make sure the encoding of the file is UTF-8. That's an indication of how special characters - basically anything but the 26 letters of the English alphabet and the digits 0-9 are stored. If it's not UTF-8, then it's probably going to get rejected by Simplero, and you'll need to change the encoding before uploading. Here's an online tool that can help you detect encoding and convert it to UTF-8.
Select the Contacts from your Simplero Dashboard
Select Lists from the dropdown menu
Select the list you want to edit
Select the + Add subscribers tab
Select the Import from CSF file tab
Click the Choose file button to choose your subscribers list from your computer
Click the blue Upload file button to import your subscribers
*Note that if your file downloaded as a zip file you will need to open the zip file and save the CSV file before importing
* If you are migrating from another mail platform check out our guides on Migrating
Step 3: Create a Segment
Select Contacts from your Simplero Dashboard
Select Segments from the dropdown menu
Click the + Create a segment button located in the upper right corner
In the Include section, choose where you are collecting these contacts from (e.g. a list, broadcast, product, auto-response, automation, space, etc.)
Click the Add Member Group button and this will start populating all the contacts for that segment
You don't need to select anything in the filter, it will automatically choose "active subscribers".
Once the list is done "calculating", click the Perform action... button
Under Do this select Text message to customer, type your message and click the Go do it! button.
Due to the way text messages work, a message longer than 153 characters, or 67 characters if special characters are used, will be broken into multiple text message segments. A message of 240 characters will, therefore, be sent and billed as 2 messages if no special characters are used, or 4 messages if the message contains special characters. The way messages are broken up into individual messages depend on the country and carrier.
As mandated by the IMDA, A2P messages sent into Singapore from International Phone Numbers will be blocked from July 2023.
Some Nordic countries (Finland, Norway, Denmark, Iceland) have started blocking messages that contain URLs
Each sent message is billed. That means if a text is broken into 3 sent messages you are billed for 3 texts.
Our plans do not include text messages. To see your current usage from your account, go to Settings > Plan and Billing. Simplero does not stop you from sending texts. Instead, you are billed at the end of the billing cycle for the total cost. The rates can be found on the text message pricing page.
Do also note, that administrator text message notifications about new purchases (set up under Settings > Product) are not counted towards your usage of text messages.
Text message replies
Please note that our system is not set up to receive replies to text messages/ SMS you send out, with the exception of Start/Stop.
Recipients have the option to reply with the text ‘Stop’ which will stop the sending of ALL texts from ANY Simplero account.
They can resume receiving text messages by replying with ‘Start’.