Default Account Email Contact Information

Setting Your Default Email Contact Information

You can set the default email address and sender details for all emails sent from your Simplero account. These can be overridden at the List, Product, or Broadcast level if needed.

How to Set Your Default Email Information

• Click your Account Settings Cog: From your Simplero dashboard, click the settings cog in the top right corner of your admin dashboard.

• In the Account column: Click on the Account Settings link.

• Find the Emails Section: Scroll about halfway down the page until you reach the Emails section.

• Enter Your Default Email Details:

  • Sender name: The name you want people to see as the sender.

  • Sender email: The default email address your emails will be sent from.

  • Reply-to email: Where replies will be sent by default.

  • Missing Recipient Name: Set what you want to appear when the recipient’s name is missing (or leave blank for the default “Reader”).

• Process Email Replies (Optional):
  If you check “Process and filter email replies and forward them to you,” Simplero will:

  • Handle replies, autoresponses, and library emails

  • Filter out vacation or junk responses

  • Forward real replies to your email address

  Note:

  • If this option is ON, the “Reply-to” address in individual mailings is ignored—replies will go to Simplero instead.

  • If you have “Use Simplero’s help desk system” and “Forward replies to emails to become tickets” enabled in your Support ticket settings, replies will become support tickets.

  • If not, replies are sent to your default Reply-to address.

• Save Your Changes:
  Scroll to the bottom and click Save changes.

Setting Your Support Email Address

Note: This is the email address used for all customer service links across your sites, invoices, order forms, and other places. 

• On the same page, scroll to the section titled Name and address

• Look for the Support email field.

• Set your preferred support email.

• Scroll to the bottom of the page and click the blue Save changes button.

That's it! This works for any link, and any text!

-----

Notice anything wacky in this guide? Contact support by clicking the "?" button in your account, and we'll help you out.