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Default Account Email Contact Information

Updated on 16 Nov 2023

Email Contact Information

The steps below instruct you on how to set the email address on all emails sent from your account. These settings can be overridden at the Lists, Product, or Broadcasts level. 

  1. Select Settings from your Simplero Dashboard

  2. Select the Account tab

  3. Scroll down half way to Emails section

  4. Enter the information that will be defaulted in all your broadcasts. (You will be able to override this information for specific products if you choose.)

    • Sender name - your name

    • Sender email - your email address

    • Reply-to email - your email address where you want replies to be sent

  5. "What to say in an email when the recipient's name is missing" - In this area, you can either include what you would like us to say or leave it blank for the default value of "Reader".


  6. Process Email Replies: when your customers reply to your broadcasts they can either go to the email you provided at the beginning of this section or you can allow Simplero to manage them for you. 

    • If checked, Simplero will process replies to your broadcasts, auto-responses, and library emails, filter out people's vacation responses and other junk and then forward the replies to your email address.

  7. Scroll to the bottom and click the Save changes button

Note! When “Process and filter email replies and forward them to you" is ON, the "reply to" setting on mailing settings is ignored and we set it so that the email goes into Simplero.

If the account has "Use Simplero's help desk system for your customers" and "Forward replies to emails to become tickets in the ticket system" are ON in the Support tickets settings, then these replies become tickets.

If either of those settings isn't on, then it will send an email to the Reply To address configured in the mailing.

Support Email Information

  1. Verify what email address you would like to use for Support which will appear on invoices and other support areas

    • Select Settings from your Simplero Dashboard

    • Select the Account Settings tab

    • Enter your email address in the Support email field under Name and address section:

  2. Scroll to the bottom and click the blue Save changes button