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Default Account Email Contact Information

Email Contact Information

The steps below instruct you on how to set the email address on all emails sent from your account. These settings can be overridden at the Lists, Product, or Broadcasts level. 

  1. Select Settings from your Simplero Dashboard
  2. Select the Account tab
  3. Scroll down half way to Email contact info section
  4. Enter the information that will be defaulted in all your broadcasts. (You will be able to override this information for specific products if you choose.)

    Email_contact_info_Settings-Account
    • Sender name - your name
    • Sender email - your email address
    • Reply-to email - your email address where you want replies to be sent
  5. "What to say in an email when the recipient's name is missing" - In this area, you can either include what you would like us to say or leave it blank for the default value of "Reader".

    Email_contact_info_Settings-Account
  6. Scroll to the bottom and click the Save changes button


Support Email Information

  1. Verify what email address you would like to use for Support which will appear on invoices and other support areas
    •  Select Settings from your Simplero Dashboard
    • Select the Support tickets tab
    • Enter your email address in the Support email field

      Support_email_section_in_settings
  2. Handle Email replies:
    • When your customers reply to your broadcasts they can either go to the email you provided at the beginning of this section or you can allow Simplero to manage them for you. 
    • If checked, Simplero will process replies to your broadcasts, auto-responses, and library emails, filter out people's vacation responses and other junk and then forward the replies to the email address you choose, where each reply will get a slightly different subject line, so the replies end up in their own separate threads in your email program.

      Support_email_section_in_settings
  3. Scroll to the bottom and click the blue Save changes button
Last updated 20 Oct 2020.
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