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Payment Processor Setup

In order to make money using Simplero, you will need to set up a Payment Processor.  Simplero never handles your money - your payment processor does.

To Add Payment Processors

  1. Select Settings from your Simplero Dashboard

  2. Select the Payment processors tab

  3. The Default processors will be listed (Bank Transfer, Cash, and Store credit)

  4. Select the Enable link in the far right of any of these payment processors you'd like to use

  5. In the upper right corner select +Add a payment process button if you'd like to add another

  6. You will have 4 (5 if you are in Denmark) options to choose from

    • Stripe - This payment processor can be used for automatic payment collection and is ideal for subscription pricing and payment plans.

      • *If you have active subscriptions and you change your Stripe API, you will need to migrate your existing subscriptions to the updated system. This process typically involves transferring customer and subscription data to ensure continuity.

    • Paypal - If you use it for a one-time purchase price then they will not receive an invoice, the money will be deducted automatically. Paypal is now available on Subscription prices with some limitations. See more info below. 

    • EasyPay - Process payments, credit cards, electronic checks, and ACH transactions. Popular among high ticket coaches, consultants, and service businesses.

    • Quickpay and MobilePay - For customers based in Denmark or Danish bank account holders only. Learn more on how to set it up here.

    • Other payment processors - Simplero is able to work with over 60 different payment gateways via Spreedly. We don't strongly recommend this payment processor as we have very little control over Spreedly gateways, but it is there for you if you wish :)

    • Manual payment processor - Use this for things like wire transfers or other means where you will ask people to pay, and manually keep track of when they paid and report it back to Simplero.

  7. Once you have chosen the processor you want to use, select the button next to it and follow the screen prompts for completing set-up.  

Payment methods supported by Stripe

Stripe supports a number of popular European payment methods including EPS, Google Pay, Giropay, Przelewy24, SOFORT, and SEPA Direct Debit.

Stripe makes these payment methods available out-of-the-box for users in all countries excluding Brazil, India, and Malaysia.

This means that you no longer have to manually activate these payment methods from your Stripe Dashboard. You will still be able to check your payments settings to confirm which payment methods are available to you.

iDEAL

Enable iDEAL in your Stripe Dashboard >> Payment settings.

Once that’s done, go to Simplero -> Settings -> Payment Processors >> Stripe and turn On iDEAL.

Note: It will only appear on prices that are in EUR.

Bancontact

Enable Bancontact in your Stripe Dashboard >> Payment settings.

Once that’s done, go to Simplero -> Settings -> Payment Processors >> Stripe and turn On Bancontact.

Note: It will only appear on lifetime prices (not supported with subscription/installment prices) that are in EUR.

Apple Pay

The new order form 2.0 supports Apple Pay as a method of payment through Stripe. 

You'll need to:

  • Own an Apple merchant ID.

  • Enable Apple Pay in your Stripe account.

Stripe will determine when to display ApplePay as a payment option in the order form.

Paypal Subscriptions

While Paypal is available for Subscription prices too, there are a few limitations you will need to know before offering this payment processor as a method of payment on subscription plans:

  • Once the purchase has been created you will not be able to edit or add any existing/additional charges. When a new purchase is generated, the price settings are sent to Paypal, which will now handle the subscription renewals, and report back to us when they have been successful or canceled. Admins won’t be able to turn auto-renew off when using Paypal subscriptions. 

  • When you or the member cancel and/or refund a PayPal purchase, Simplero sends the request to PayPal to update the cancellation and refund request on their end. Occasionally PayPal might fail to process the cancellation on their end, in which case we notify with a warning message that the admin or the end-user must check and update their subscription through PayPal as well.

    • Notice: You must be on the individual purchase information screen to see the warning message if the cancellation fails.

  • Subscriptions used with PayPal must have 2 or fewer subscription periods and only the final one may repeat. 

For example, the price below will be accepted by PayPal:

While this one won't:


When the price doesn't support PayPal as a processor, we will not show it as an available method of payment on the product order form :)

PayPal subscription options can be found on the Payment processor settings:

Setting up a Subscription Price

  1. Select Products from your Simplero Dashboard

  2. From the Products tab, select the product you want to offer the subscription price 

  3. Select the Prices tab

  4. Add a subscription price by clicking the white "Add a list price" button on the left-hand side under the List Prices or the red + Add a price button in the upper right corner 

  5. Complete all relevant fields for the subscription price such as Name, Type of price, Amounts, etc.

  6. In the Type of price section, select the Subscription option 

  7. Insert the amount of time your participant will have access to after paying this amount in the field titled "How long does this give access for". A maximum of two paid periods can be added for PayPal Subscriptions to be available.

  8. Since PayPal Subscriptions is considered an automatic payment processor at this stage, all three options (Unrestricted, Automatic charge only, and No cash/bank transfer) will allow using PayPal as a method of payment. 

Learn more about prices setups in our guide Subscription Prices.

Further instructions on how to configure PayPal can be found here.

 PayPal on Purchases with multiple Installments

Note that we can't charge people automatically for payment plans — they have to come back and pay each time. Whenever a new installment becomes due, we will send a notification to request them to pay the new installment.

This is a limitation on PayPal, unfortunately!

What Happens when People Buy through Simplero and When Does the Money Show up in My Account?

Your money stays with you. We never touch your money, ever. 

If you're using PayPal, then your money goes straight into your PayPal account, and from your PayPal account, you can transfer them to your bank account when you wish. This takes a few days to process. 

For any other payment processor, the money is typically deposited directly to your bank account, either immediately, or after a delay of between 1 and 40 days, depending on the agreement you have with your payment gateway.

Many payment processors charge a transaction fee.  That fee goes to the payment processor and the card issuer (VISA, MasterCard, etc) not to Simplero. In the purchase page, you’ll see an estimate of that fee based on the payment processor published data, which in some cases might defer with the amount you actually get charged when looking at the transaction on your payment processor dashboard/records.

Strong Customer Authorization (SCA)

SCA is a European regulation which you can read about here. 

It went into effect September 14, 2019 and Simplero is 100% SCA compliant. 

Last updated 7 Dec 2023.
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