Stop Customers Subscription Payments and Keep their Access Open

How Do I Stop My Customers Subscription Payments and Keep Their Access Open?

Basically, you'll need to remove the period end date. 

Depending on if you want to do this for an individual or all participants, follow the "how to" below. 

For an Individual Participant

  1. Select the Products from your Simplero Dashboard
  2. Select the Purchases tab
  3. Search and select the customer's name
  4. You will be directed to the customer's purchase screen
  5. Click the Edit link located on the top right corner of the Purchase summary box or under the Billing Contact on the right-hand side

    Edit_link_in_Purchase_summary_to_edit_billing
  6. Scroll down to the Subscription settings section, edit the "When does the current access period end" date and click the Save changes button.

    Subscription_settings_in_customer_Purchase_screen

 
For All the Participants 

  1. Select the Products from your Simplero Dashboard
  2. Select the Purchases tab
  3. Mark the checkbox next to the customer names
  4. Click the Select action... drop-down list and select the Update period ends at... option

    Update_subscription_for_all_participants
  5. Select the "Current subscription periods ends" date and click the Update period ends at button to save

    Update_subsciprtion_period_ends_at_screen

Super easy!