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By default, you’ll have 5 different ticket stages created in your account: New, Open, Pending, On Hold, and Solved.
You can edit this stages, remove, or add new ones using Pipelines.
Navigate to your Account Settings > Pipelines > Tickets tab.
Click on Tickets Default pipeline.
Use the Edit, Delete, and Add Stage buttons, or use the farthest left icon to drag stages to a different order.
You can also create new ticket pipelines. For example, if you have different teams communicating with your members.
You can then move support tickets to a different Pipeline from the Support tickets view.
As well as switching to a different Pipeline on the tickets overview page.
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