Troubleshooting Site Notifications

If you’re having trouble with forum notifications, here are all the steps to troubleshoot.

Are the membership site settings correct?

1. Select Content from your Simplero Dashboard

2. In the Membership site tab, locate and select Membership Site name

3. Select the Configure tab

4. Scroll down to the Notification Settings section:
   
   

Is it ON or OFF in their personal settings?

1. Have your members check their settings by going to their Notifications page on the membership site and selecting the notifications they desire:
   
   
   

2. If all is good and they still are not receiving notifications then have them check their Spam folder. 

Turning off all site notifications (from the admin side)

If you need to turn off all site notifications from your members:

1. Go to your site and choose the members tab
2. Select the members you want to turn off notifications for
3. Select all (only if you want to select all members on your site)
4. Select action
5. In the dropdown, select Unsubscribe from all site notifications

NOTE! - You won't be able to revert that option as there is no option to subscribe them to notifications. Your members will need to turn the notifications back on from their end. 

In a Space (Deprecated feature)

Are the Space settings set to notify?

1. Go to the Configure screen within the Space and scroll down to Community features section

2. Find the section titled "Default notification setting for new members" and make sure the first option is checked so that members get notifications:
   
   

1. Have your members click on their profile in the Space

2. In the bottom right below their photo, they can see the email address where notifications are going. By selecting the change button next to it they will be able to check that they have not unsubscribed: