When a PayPal Payment Doesn't Show in Simplero

Updated on 6 Sep 2022

If no Paypal payments are registering in your Simplero account but showing as completed in Paypal, there is likely a missing setting in you'll need to adjust in Paypal. 

If that occurs, try these steps provided to us by Paypal in order to resolve. This will not impact old Paypal payments but any payments going forward would start showing properly in Simplero after following the steps below:

  1. Click your name top right corner >> Account Settings
  2. Click Notifications >> Instant Payment Notifications (IPN) >> Update
  3. Put in any Notification URL (http://example.com), choose "Receive IPN messages (Enabled)", and press Save.

4. Now select "Turn Off IPN" 

5. Confirm Turn Off IPN

You should now see this screen: 

And things should work as expected. 

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