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Giving a Paid Customer a Free Month

Gifting a Free Month or Extending a Subscription Period

Have you ever wanted to give a current customer a free month on the product they are part of? or extend their subscription period?

There is an easy way to do just that. 

Locate their purchase. (You can do this by either searching their name and selecting the purchase or going to the product and find them under purchases.)

  1. Select Products from your Simplero Dashboard
  2. In the Products tab, select the product from your list
  3. Select the Purchases tab
  4. Locate and select the customer name
  5. In the Charges & Payments section, 
  6. Find their PERIOD ENDS date and click on it to change the date
  7. In the calendar pop-up screen, change it to be one month out or however long you want to extend it for. This will push out the next charge but will not affect future renewals.
    Change_period_end_date_to_extendSelect_a_new_period_end_date_screeb
Last updated 25 Feb 2019.