How to Get Help in Simplero

In Simplero, there are many ways to get help. Below, we'll walk you through who you can use for what, and which ones are free and which ones aren't. 

Free options

Help Site:

Most of the answers to your questions will likely be on our help site: https://help.simplero.com/. From there, you can use the search bar or go straight to our How-To Guides or How-To Videos, which are organized by topic.

Help Site

Support Tickets:

The little blue icon in the lower right corner, when you're on your admin dashboard, is where you can find our support team.

We can help with any small issues to any big issues. If you have a simple question on how to change the colour of a button, you can ask us. If you are encountering a bug you wouldn't expect, you can count on us too. We are free to use and always strive to reply as fast as possible. You can also reach us at support@simplero.com, if you don't have access to your Simplero account currently.

Email Support

Free Live Implementation Calls and Trainings:

Want to quickly hop on a call with someone who works at Simplero? We have two options:

• Live Implementation Calls - Get hands-on, real-time help while working inside your account! In these calls, someone who works at Simplero will be with you and others to answer pretty much any questions you may have about Simplero or how to set something up. These are presently being hosted 4 times a week.
  
  
• Topic Specific Workshops - These are a great chance to have an in-depth walk-through on a specific area inside of Simplero, with time to ask questions after. 

Paid options

Simplero Concierge:

Simplero Concierge is a group of expert team members from within Simplero that can help you and set up things together with you, in Simplero. They have the expertise you can rely on, and with Concierge, you get peace of mind, because working with Concierge, you will know that we have your back. There are practically no limits here, other than that things will be done with you and not for you. They will teach you how to set up even the most complex setups in Simplero, so you too can become an expert in Simplero.

Learn more about Concierge

Simplero Certified Experts:

The Simplero Certified Experts is a group of people that have been officially certified by Simplero, to be the top of the crop at working in Simplero. They are not Simplero staff. They are separate businesses each with their own field of expertise. If you need something done for you, these are the people you would look to hire if you want someone in your actual business, day-to-day, conquering each challenge along with you.

Learn more about our Certified Experts

Recode Coaching Program

Recode Coaching Program is a coaching program designed by Calvin, the founder and CEO of Simplero, to help you scale your business as quickly and simply as possible. He blends spirituality, strategy, software, and the support you need to reach your big vision for yourself and your business. Interested? Get in touch with support or email calvin@simplero.com for more info  💌