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Renewal Notifications

Setting up Renewal Notices

  1. Select Settings from your Simplero Dashboard

  2. Select the Product tab

  3. In the Product settings screen, scroll down to the Warn about Renewals section

  4. Set the number of days you want the system to send a Warning about renewal when the last subscription period was longer than x days 


  • This is only for subscriptions, not installments

  • For customers using Visa and non-Visa payment methods, trial ending reminder is sent 3 days before the trial ends

  • Customers using Visa payment methods get an additional 7-day reminder (due to VISA requirements)

    • Subscription renewal reminder now only sends to VISA customers

Customize Renewal Notice

At this time there is no way to edit the text of the renewal email that goes out, but here is a screenshot of that message:

If you want to send a customized renewal notice we recommend setting up an Automation as follows:

  • Step 1: Wait for X days before the subscription renews / expires

  • Step 2: Send Templated Email

Once the automation is set up you will add a trigger to your product to start the automation when the purchase is activated or renewed:

Last updated 23 Aug 2023.