Retrying Failed Charges

In your account settings you are able to determine when and how often Simplero will automatically attempt failed charges.

  1. Go to settings 
  2. Click on the Product Tab
  3. Scroll down to Retry failed charges
  4. Set the number days Simplro should wait before we try to charge again
  5. Set the number of times Simplero should attempt to charge before we mark the purchase as 'failed'

Note that if a charge is marked failed it will cutting off access to the content associated with that product/purchase. 

 

You can attempt to retry a failed charge yourself by going to the purchase drectly.

  1. Locate the failed purchase
  2. In the charges and payments box you will see the failed invoice, to the right will be a retry now button. 
  3. Select that button
    retry paymnt.png