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Located at the right sidebar of your tickets you will find a Search bar tool:
Things you'll need to know >> Search results will be a list of solved support tickets + knowledge base site's content.
There will be 10 items at the most
Tickets and knowledgebase content are ranked, but tickets always appear above knowledgebase content.
Marking a ticket as canonical (using the pin icon) will boost its ranking in search results.
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