Resending Auto-responders

Resending to Missed Contacts

There may be times when you decide to add an autoresponder to your list and want it to go out to people already on the list. There is a quick and easy solution for doing this. 

Add your autoresponder to your list

  1. Select Lists & Contacts from your Simplero Dashboard
  2. From the Lists tab, select the list you want to create an auto-response
  3. Select the Auto-Responses tab
  4. Click the blue + Add auto-response button

    autoresponder 1.png
  5. Enter the Subject and When to send your auto-response and click the Add auto-response button

    Complete_auto-response_field
  6. Complete your auto-response information

    Auto-response_information_fields
    • Subject - What customers see
    • Internal Subject - What admin screen calls the email (only you can see)
    • Email body - Type the email you want for this auto-responseComplete your auto-response information
    • Triggers: This section is not required for an autoresponder but it does allow you to have the system perform an automated action when an autoresponder is sent. See our guide on triggers for more information about how they work. 
    • Click the blue Save changes button
  7. Activate your auto-response by clicking the little grey button that says Draft and it will change to Activate

    atuoresponder 3.png
  8. Click on the auto-response name and you will be taken to the edit screen
  9. At the top of the edit screen, above the Subject area, you will see the MISSED BY # (WHO?) and below that there is a white button that says "Send now"
  10. Select that Send now button, and the autoresponder will be sent to anyone currently on the list who has never received the autoresponder

Resending Auto-responders to Re-subscribers

Do you have an opt-in such as a quiz or freebie where people might subscribe more than once without unsubscribing first? Do you want to be sure that they get the auto-responders again and again? We have a solution for that. 

  1. Convert autoresponders to an automation (If there are some of the auto-response emails you only want people to receive the first time they sign up, turn them off before converting, and then turn them back on afterward so that they are not included in the automation. Make sure not to turn the auto-responses used in the automation back on after the conversion turns them off, otherwise, people will get them twice.)
  2. Edit your automation settings to "Allow contacts to enter more than once
    • Select Automation from your Simplero Dashboard
    • Locate and select the Auto-response name
    • Click the Settings button in the upper right corner
    • In the Settings section, check the box to Allow contacts to enter more than once
    • Click the Save changes button
  3. Change the start automation trigger from being on subscription activated, to being on "Asked to be subscribed..."
    • Select Lists & Contacts from your Simplero Dashboard
    • From the Lists tab, select the list you want to change the automation trigger
    • Select the Content tab
    • Scroll down to the Triggers section and click the Pencil icon in the right side to edit thr trigger
      Change_automation_trigger_pencil_icon
    • The Edit trigger screen will open.
    • Click the drop-down arrow and change the start automation trigger from being on Subscription Activated to being on Asked to be subscribed... 

      Change_trigger_to_ask_to_be_subscribed
    • Click the Save changes button

Now whenever anyone completes your opt-in they will be able to receive your autoresponders in the automation any time.