How to Deal with Upload Problems
Sometimes files won't seem to make it from your computer to our server. Here's what to do when that happens.
First, go to Content > Media Files in your admin interface. This is the most robust place from which to upload files.
Then make sure you (or your family!) are not using up your bandwidth on Netflix or other heavy usage services.
Then try again, if upload is still really slow, or not progressing at all, there's a few things you can do:
File size itself is rarely the issue. Maximum file size is 4 GB, though in some places it's lower, for example when uploading attachments for an email. You'll be told if that's the case.
If that still doesn't seem to do the trick, try another internet connection, eg. upload using your mobile phone, or from a local coffee shop or library or a neighbor. You'll want to try a few different upload locations a few times each.
Usually that'll fix it, and the next time you try to upload from your normal location, it'll probably work again. The internet is fussy sometimes.
Worst case, if you can put the file somewhere that we can get to it, such as with a Dropbox share link, we can download it from there and upload it for you. Just click HELP and give us the URL for the file you want us to upload.