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Account Location and Language

Language

This is for the language that your customers see.

  1. Select Settings from your Simplero Dashboard

  2. Select the Account tab

  3. Scroll down to Localization section

  4. In Customer language area, choose the default language that your customers see


But the logic is actually quite a bit smarter than that. Here's how it works:

When someone visits the site, we choose a language based on the following order:

  1. If a locale has been set using query parameters (see below), we use that

  2. If the visitor is logged in, we take that user's preferred language (can be changed in the user menu in the top-right corner)

  3. If the browser has a preference for a language, we'll use whichever is highest (you can set this preference in your browser)

  4. Otherwise, we will use the locale you have chosen under Settings > Account

The user preference can be a little confusing to you as an Admin if you run an account with multiple languages since when you are logged in, you will always see your preferred language. 

To test what others see, use another browser where you are not logged in, and pay attention to the language preference settings of your browser.

This is how these settings apply:


  1. Default language is used in many places. Usually setting the locale for a mail and site. Many times is used as a fallback in the case we don’t know the user preferred language.  

  2. Time zone setting is used for new event occurrences, purchases forecast, and in some other places as a fallback in case we don’t know the visitor or user time zone.

  3. When ‘Force order forms to always be in default language’ is turned ON, we override the user preferred language in order forms or in the shopping cart.

  4. Time format is used for times displayed mainly on the Admin side. Used in places like site view, automation step, broadcast, and participant/subscribers status. Also used for Events start time format and end time format. It is used for Date Pickers time format. 

  5. First day of the week is used for stats in the admin. Also for the Upcoming Events calendar in the page builder.

Setting locale using query parameters

You can override the choice of locale by adding this snipped to any URL:

?locale=en for English or ?locale=da for Danish

When you do this, the choice of locale will stay for the remainder of the browsing session.

Thus, if you have a Simplero account primarily targeted towards the Danish market, but you want to send out a link to a product for an English-speaking audience, you can add the ?locale=en to the link, and you can be sure they will see things in English.

If you are running on international business check out this guide for more support

Last updated 19 Oct 2023.
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