Full and Partial Refunds

Refunding a Purchase

In your Admin go to the product, then to purchases in the product and find the customer in question and click on their name.

What if I don't do my refund through Simplero?

We do not advise doing the refund outside of Simplero if the transaction originated in Simplero.  However, if that happens for some reason, you can log the refund without double refunding them. 

 

Can Simplero Do Partial Refunds?

From time to time you may need to process a partial refund. Generally this is because your refund policy limits the amount that can be returned depending on how long they've been in the program.