Troubleshooting Opt-in Form Issues

If your Opt-in Form is not appearing on your website we encourage you to check out the settings and be sure you don't have limits set that have been reached. 

  1. Select Lists & Contacts from your Simplero Dashboard
  2. In the Lists tab
  3. Select the List name you want to check the settings
  4. Select the Signup forms tab
  5. Locate and select the signup form name (Embedded)
  6. Select the Settings tab from the menu

    Settings_in_Signup_form
  7. Scroll down to the Restrict views section and check your settings.  If you want the same person to see this opt-in every time, set your limit to 0 days and 1000 times

    Restrict_views_section_in_signup_form_settings
  8. Scroll down to the Already converted section, select to "Show a message" or "Show the form". Otherwise, if you have already opted in yourself and try and view again, it will not show.

    Already_Converted_Section_Optin_Form


Using a Square Space Website?

When using SquareSpace you cannot utilize the function that allows the pop up to disappear if someone has already converted and if they've seen it "x" amounts of times. If you have set up those settings in Simplero then the opt-in will not appear on your square space site at all, so verify they are not active. 

Also when inserting the code into Square Space the correct block to use is called a "content block". This is where you will paste your embed code.