Troubleshoot Price Issues

Why when I go to my order form, I don’t see a price?

If you’re having price issues on your order form, here are a few places to check to troubleshoot the problem:

• The product has no price: Be sure to check that you’ve set up a price on your product and enabled it. 
  
  
  

• The product is not for sale: Be sure to check the product availability and make sure you’re still within the start and end date.

  1. Select Sales >> Products from your Simplero Dashboard

  2. On the Products list, select the product you wish to check the availability for

  3. Select the Selling tab and check the Limit sales to a specific time period toggle under the Options section to make sure it is set up accordingly (if you’ve chosen to limit the time period. If not, turn the toggle off):
     
     
     

  4. Now select the Prices tab

  5. Select the Price to check the availability settings

  6. Scroll down to the Advanced settings and make sure either there’s no Limit date ranges set or that you’re within the parameters of the campaign period:
     
     
     

• Product has prices that require certain conditions: 
  
  To check if you set this up...

  1. Select the Prices tab

  2. Select the Price

  3. Scroll down the Access section and check if the “conditions” toggle is turned on:
     
     
     

  4. Be sure you have this set up as you desire. If you’ve added any conditions and do not meet the conditions (e.g. purchased the product yourself or signed up on the list yourself), you won’t be able to see the price on the order form (EVEN as an admin)!