Purchase Summary

Purchase Summary Box

In this box, you can...

1. Change the Published price of the purchase by clicking the Change link underneath PRODUCT
   
   
   

2. Cancel a purchase - The customer will never get charged again and their access will be canceled (unless you tell the system to keep access - you will be prompted)
   
   
   

3. Pause a purchase - The customer will not have access to its content while their purchase is in Paused status.
   Notes:
   
   - If the purchase uses a subscription price, once the purchase is manually resumed, it will set the renewal from the resume date onwards adding on top any subscription time left before pausing.

   
   

   For example, a customer has a monthly subscription that renews on April 30th. You pause the subscription on April 26th, meaning they still have 4 days left in their paid subscription. On July 1st you resume the subscription.

   
   

   The next renewal date will be on the 5th of July since they had 4 days left from April’s subscription.

   
   

   - If the purchase has any current scheduled installment charges, they will continue to charge while the purchase is paused, unless you delete them manually.

   
   

4. Convert a paid product to a freebie - The customer will retain lifetime access and will not be charged any future payments
   
   
   

5. Refund a purchase
   
   
   

6. Move the purchase to a different product - Moves them from this product to another product of your choosing
   
   
   

You can also edit the purchase on the top right corner:

If the purchase is an upsell/downsell/order bump from another product, it will be indicated at the top of the Summary section:

And the other way round. If a purchase has a linked upsell/downsell/order bump, we will list them at the bottom of the summary section: