Create and manage Macros

Make it easier for your Support Team to respond by having pieces pre-made.

This feature is only available in the New Simplero editor, which must be enabled with the ProseMirror feature flag in your Simplero Labs for this to work.

You’ll now find the Macros icon at the end of the Editor options to either insert a saved Macro or create a new one from the text already typed in the ticket:

Give it a name, edit the Body if needed and save the Macro:

It will now be available on any ticket in your account.

You can also manage existing Macros on the top right corner of the Tickets page:

On this page you can Create Macros, edit and delete them: