How to set up MobilePay Subscriptions (via Simplero)

This step-by-step guide will walk you through setting up MobilePay Subscriptions, enabling you to offer subscription and installment payment options to your customers through MobilePay and Simplero.

MobilePay is a widely used mobile payment platform, and by setting up subscriptions, you can provide your customers with seamless, recurring payment options.

Am I eligible to offer MobilePay Online to my customers? 

• It's currently supported if your business and customers are located in Denmark, Finland or Norway. 

• The currency of your MobilePay merchant needs to match the currency used on your prices in Simplero. Otherwise your customer will encounter an error when trying to complete their payment. 

See additional information on Merchant requirements further down in this guide.

Important notice about MobilePay Subscriptions: 

To ensure compliance with Vipps MobilePay's guidelines and prevent issues with subscription payments, it's important to avoid scheduling subscription renewals too closely together. Specifically, renewals should be spaced at least three days apart.

For all subscriptions, a charge is generated on the scheduled renewal date, but MobilePay takes 2 days to capture the actual payment.

Example: If a subscription is created to renew every 3 days:

• The first payment is captured immediately.

• The second charge is initiated 3 days later (from the time of last captured payment)

• Due to MobilePay’s 2-day processing time, the second payment is captured on day 5 and so on.

• Customers will receive payment notifications in the MobilePay app.

Setting up your MobilePay Online Integration with recurring payments:

The process has 4 steps:

1. Register as a MobilePay merchant

2. Order your Solution "Recurring Payments"

3. Receive your Merchant Serial Number

4. Create a MobilePay payment processor in Simplero

1. Register as a Vipps MobilePay merchant

The merchant agreement is a legal agreement between you and MobilePay. If you already have a MobilePay merchant Continue to step 2 "Order your solution" in this guide. 

To register:

Follow the steps in this guide:
https://help.simplero.com/courses/1837-how-to-guides/lessons/1802160-how-to-set-up-mobilepay-via-simplero

Your order will be processed immediately once your Merchant Agreement is approved. It might take a few days, because MobilePay are required to perform background checks on all merchants who want to use their services. You will need to wait until the agreement is approved to proceed to the next steps. 

You can always check the status of your application on portal.vippsmobilepay.com.

2. Order your solution "Recurring Payments"

Once you have your merchant agreement approved, you can order solutions from your merchant dashboard.

How to order your solution "Recurring Payments":

1. Log in to the business portal: https://portal.vippsmobilepay.com/login

2. Select "Order solution" from the left hand menu

3. Select the solution "Recurring Payments" and follow the online instructions:
   
   

   • Add your business details and sales information

     • Select "Simplero" as your business partner who's going to integrate the solution
       

   • Add Bank account and revenue details
     

   • Add information about your services and products

That's it! Submit your order of the product solution.

If you're unable to submit the order of your solution, it might be because your merchant is not yet approved. Please contact MobilePay Support in that case.

You can always check the status of your application on portal.vippsmobilepay.com.

Note: If your current merchant account and Merchant Serial Number (MSN) are connected to a solution integrated with a partner other than Simplero, you’ll need to create a new sales unit and obtain a new Merchant Serial Number (MSN) to set up your new solution with us. To use Simplero as the integration partner for an existing solution, please contact MobilePay at erhverv@mobilepay.dk to request a partner switch.

3. Receive your Merchant Serial Number

• Once your merchant agreement and solution are processed you should receive a Merchant Serial Number from MobilePay.
  

• Note down your number as you will be needing it later on. 

4. Create a MobilePay Online payment processor in Simplero

Once you have gotten "Recurring Payments" added as your product solution (step 2) and received your Merchant Serial Number from MobilePay (step 3) you need to add a new Payment Processor in your Simplero account.

See our guide here on how to add a new payment processor if needed.

• Navigate to Payment Processors in your account.

• Click on "Add a payment processor" from the top right corner. 

• Select "MobilePay" as your payment processor. 

• Add your MobilePay "Merchant Serial Number" from your merchant agreement under the "Credentials" section on the payment processor.

• Save the changes.

• Test that the payment processor is working by pressing the "Test access" button.

• Make sure that the test returns "Looks good!": 

• Set “Subscriptions enabled” to “Yes”:
  
  
  
  

• Save changes.

Your integration with MobilePay Online for recurring payments is now successfully set up, and you can start offering it as a payment method!

Frequently Asked Questions & Known Limitations: 

•  Does the MobilePay integration work with order bumps?

  • Yes, it does! MobilePay can be used for order bumps, but only if the entire order includes just one (1) subscription product. If there’s more than one subscription added, MobilePay won’t be available at checkout.
    
    

• How about MobilePay and upsells, do they work together?

  • They don't. MobilePay does not work with upsells, unfortunately.
    
    

• Is it possible to set a commitment period on a MobilePay Subscription?

  • No, Subscription prices with a commitment period, are not supported. MobilePay does not support commitment periods and purchasers can cancel at any time through the MobilePay app, regardless of any external agreements.
    
    

• What happens when a customer cancels their subscription in the MobilePay app?

  • Cancellations happens instantly when cancelled by the end-user in the MobilePay App.
    
    

• Will the Shopping Cart support MobilePay Subscription products?

  • Yes! The Shopping Cart will support MobilePay for subscriptions, but only if the cart contains just one (1) subscription product. If multiple subscriptions are added, MobilePay won’t appear as a payment option at checkout.
    
    

• Can a customer buy more than one MobilePay Subscription in a single order?

  • No. If a customer tries to add more than one subscription product to the same order - whether through an order bump or in the shopping cart - MobilePay will not be available as a payment option at checkout.
    
    

• Do you support MobilePay one-time payments?

  • Yes! To be able to offer one-time payments you would need to order the solution "Payment Integration"
    See our guide here for more details. 
    
    

Note! Merchant Requirements​

Merchants must have the following information in order to use MobilePay as a payment provider and to receive payments:

• A Norwegian, Danish, or Finnish organization number.

• A Norwegian, Danish, or Finnish bank account.

• A contact person with a Norwegian, Danish, or Finnish phone number and National identity number who can sign on behalf of the company.

Your application must be signed with Norwegian BankID, Danish MitID, Finnish FTN, or username and password.

A person with signatory rights for the business must digitally sign the application. It is possible for the partner, or simply a person helping the merchant, to fill out the form, but the signing of the form must be done by a person with signing rights for the merchant.

Pricing varies depending on your country. See all prices here: https://vippsmobilepay.com/en/pricing

(I'm going to mis-spell this here as Mobile Pay so it comes up in a search...)