In the bottom right-hand corner of your Simplero Dashboard screen, you will see a blue? button. Click on that and the help finder will pop up.
You can type in what you are having problems with to see if there is a help article already for your issue. If not a "Contact the Support Team" button will show up. Click that.
From here you can provide all of the relevant details and attachments regarding your issue. Then hit the blue "Send It!" button.
Thank you for your cooperation to help us help you.