Payment Processors (Setup and FAQ)

Adding Payment Processors

  1. Select Settings from your Simplero Dashboard
  2. Select the Payment processors tab
  3. The Default processors will be listed (Bank Transfer, Cash, and Store credit)
  4. Select the Enable link in the far right of any of these payment processors you'd like to use
  5. In the upper right corner select +Add a payment process button if you'd like to add another

    Add_a_payment_proessor_button
  6. You will have 4 options to choose from

    Payment_processor_options_screen
    • Stripe - This payment processor can be used for automatic payment collection and is ideal for subscription pricing and payment plans.
    • Paypal - Paypal is unable to automatically collect payment; instead if you choose to use this for payment plans and subscription pricing your clients will receive an invoice and need to go in and make a payment. If you use it for a one-time purchase price then they will not receive an invoice, the money will be deducted automatically. 
    • Other payment processors - Simplero is able to work with over 60 different payment gateways via Spreedly.
    • Manual payment processor - Use this for things like wire transfers or other means where you will ask people to pay, and manually keep track of when they paid and report it back to Simplero.
  7. Once you have chosen the processor you want to use, select the blue button next to it and follow the screen prompts for completing set-up.  

 

 

What Happens when People Buy through Simplero and when Does the Money Show up in My Account?

Your money stays with you. We never touch your money, ever. 

If you're using PayPal, then your money goes straight into your PayPal account, and from your PayPal account, you can transfer them to your bank account when you wish. This takes a few days to process.  For any other payment gateway, the money is typically deposited directly to your bank account, either immediately, or after a delay of between 1 and 40 days, depending on the agreement you have with your payment gateway.

Many payment processors charge a transaction fee.  That fee goes to the payment processor and the card issuer (VISA, MasterCard, etc) not to Simplero.  

 

How PBS/Nets/Teller pays out MasterCard and VISA transactions

When your customers pay with MasterCard or VISA, you don't get your money right away.

Instead, they're paid out weekly, accompanied by a PDF statement which you receive by email from Teller.

The transaction on your bank statement will say something like "FNR. xxxxxxx" where xxxxxxx is your 7-digit PBS/Nets/Teller merchant number.

The weekly PDF statement, called an "Advisering", contains a reference to a Ref. Nr. of the form " 000BILPxxxxx", where xxxxx is the transaction ID, which you will find next to the invoice when you click on Reporting > Invoices in your admin interface.

 

When PayPal Payments Don't Get through to Simplero Even Though They're Paid in PayPal

Sometimes a PayPal payment doesn't register in Simplero, even though it's gone through in PayPal.

The way Simplero knows that the payment has gone through is that PayPal sends us what's called an IPN, short for Instant Payment Notification.

Without this, we have no way of knowing the transaction went through.

So if this doesn't get to us, that's a problem.

What you need to do is contact PayPal and ask them to look into it. We don't know much about how PayPal works, but hopefully, they do, and they can fix it.

It might be a setting on your account that you can turn on or off for IPNs, or it may be that something happened that they can fix and do something about.

Whatever it is, this is what you need to do:

  1. Get in touch with them, and make sure the IPN is sent for all transactions originating with Simplero
  2. The URL that they'll be sending to will be something like https://youraccount.simplero.com/transactions/1234/callback with 1234 being the transaction in question.

 

My Customers QuickPay Transaction Didn’t Register in Simplero?

What happened here is QuickPays server didn't communicate with us that the payment was successful. As this is on QuickPays side there is nothing we can do about that. 

However, what you do need to do in Simplero is register the payment manually. This is VERY important in order to keep your accounting accurate and avoid any discrepancies. 

Here's what you need to do:

  1. Login to your QuickPay Manager
  2. Confirm the payment went through
  3. Once you've confirmed the payment you'll need to register the payment in Simplero
    • Select Products from your Simplero Dashboard
    • Select the Purchases tab
    • Locate and select the purchaser (customer's name)
    • In the Charges & Payment section, select the Payments button and click the Register payment button

      Register_payment_in_Purchases
    • The Register payment screen will open

      Register_payment_screen
    • Enter in the amount received, select the date paid and the method. I'd also recommend typing a comment like "QuickPay Network Error" and be sure to double check that the amount is accurate. 
    • Once all looks correct, click the Register payment button to save
  4. The purchase will now have a registered payment.