Closing your Account

Updated on 28 Jan 2024

How Do I Permanently Close/Cancel/Delete My Account?

We’re sad to see you go but, we respect your decision. With great sadness. 

This option will delete anything you have created in Simplero permanently. If you are looking to keep all that you have built while taking a break, you might want to pause your account instead.

If you are convinced that leaving is your best option:

  • Log in to your Simplero account. The URL is going to look like

  • If you don't remember where it is, try to see if you can find the welcome email you received when you opened it. The subject line is "Simplero Welcome".

  • If that fails, try visiting this page, and see if it shows up there. You'll be asked to log in.

Once you've found your account:

  1. Select Settings from your Simplero Dashboard

  2. Select the Plan and Billing tab

  3. On the Plan and Billing page, scroll down to the bottom and click on the button that says Delete my Simplero account.

  4. Complete the short Survey and Choose the option to Close your account on the final step.

Note: Before you close your account you will want to remove your content, export your contacts, and any accounting you'd like to keep from the Invoices screen under Sales.

If you'd like, you can book a 30 min free call appointment to talk to our team before you decide to close your account. Perhaps we can work out a business plan or find out how to better use Simplero. To do so, click on the link "Book a 1-on-1 session" and follow the steps forward.

Also, note that you won’t be able to pause your account if there are any active purchases. You can either cancel, pause or make them freebies.

Reach out to the Support Team if you have any further questions!

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