Refund Period

In the content section within a product, you will see a section called Refund Period.

1. Select Products from your Simplero Dashboard

2. Select the product from your list

3. Select the Content tab

4. Scroll down to the Content settings section

5. Turn on the Allow refunds within a certain period toggle

6. Here you have control over three things:
   
   
   

   1. How many days after purchase a customer can request a refund

   2. Whether or not they can download any of the content during the refund period 

   3. Whether or not they have to communicate with you to get the refund over that period

If they a refund for the purchase they can do so by going to their account and managing their purchases. On that screen, they will see the refund option.

NOTE! On the user's end, they can view content and listen to any MP3 or MP4 files from the content screen in their account. However, if you have restricted downloads, it won't give them that option until after the refund period.