Troubleshooting Site Notifications

If you’re having trouble with site notifications, here are all the steps to troubleshoot.

Are the Site Settings Correct for New Members?

1. Select Content from your Simplero Dashboard

2. In the Site tab, locate and select Site name

3. Select the Configure tab

4. Scroll down to the Notification Settings section:
   
   

NOTE! Changing these settings does not affect existing members.

Is It ON or OFF in Their Personal Settings?

1. Have your members check their settings by going to their Notifications Settings on the Site and selecting the notifications they desire.
   
   To do this, they need to:
   

   1. Press the bell icon in the top right-hand corner

   2. Select the gear icon:
      
      
      

   3. Here they can adjust their Notification Settings accordingly:
      
      
      

2. If all is good and they’re still not receiving notifications, have them check their Spam folder.

Turning Off All Site Notifications for All Members (From the Admin Side)

If you need to turn off all site notifications for your members:

1. Go to your Site and choose the Members tab

2. Select the specific members you want to turn off notifications for OR Select all members

3. Press Select action… and choose Unsubscribe from all site notifications from the dropdown

NOTE! - You won't be able to revert that option as there is no option to subscribe them to notifications. Your members will need to turn the notifications back on from their end. 

In a Space (Deprecated feature)

Are the Space settings set to notify?

1. Go to the Configure screen within the Space and scroll down to Community features section

2. Find the section titled "Default notification setting for new members" and make sure the first option is checked so that members get notifications:
   
   

1. Have your members click on their profile in the Space

2. In the bottom right below their photo, they can see the email address where notifications are going. By selecting the change button next to it they will be able to check that they have not unsubscribed: