Troubleshooting Forum Notifications

In a Membership Site

1. Is the membership site settings correct?

Go to the settings screen and check the community features section

MS forum settings.jpeg

2. Is it on or off in your personal settings- Have your members check their settings by going to their profile in the membership site and selecting the notifications they desire.

MS settings 1.jpeg

MS 2.jpeg

 

If all is good and they still are not receiving notifications then have them check their spam folder. 

 

In a space 

Are your customers not receiving email notifications about your forum in a space. Here are a few things to check...

1. Is the space setting set to notify?

Go to the configure screen within the space and scroll down to community features. Find the section titled "Default notification setting for new members" and make sure the first option is checked so that members get notifications.

Community-Features-medium.jpg

 

2. Did you check the member notifications in the space to be sure they are set to notify?

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3. Is it on or off in your personal settings

Have your members click on their profile in the space. In the bottom right below their photo they can see the email address where notifications are going. By selecting the change button next to it they will be able to check that they have not unsubscribed. 

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