Troubleshooting Forum Notifications

If you’re having trouble with forum notifications, here are all the spots to troubleshoot depending on where the forum is.

If the Forum is…

1. In a Membership Site

Is the membership site settings correct?

1. Select Content from your Simplero Dashboard

2. In the Membership site tab, locate and select Membership Site name

3. Select the Configure tab

4. Scroll down to the Notification Settings section:
   
   

Is it ON or OFF in their personal settings?

1. Have your members check their settings by going to their Notifications page in the membership site and selecting the notifications they desire:
   
   
   

2. If all is good and they still are not receiving notifications then have them check their Spam folder. 

2. In a Space (Deprecated feature)

Are the Space settings set to notify?

1. Go to the Configure screen within the Space and scroll down to Community features section

2. Find the section titled "Default notification setting for new members" and make sure the first option is checked so that members get notifications:
   
   

Did you check the member notifications in the Space to be sure they are set to notify?

Is it ON or OFF in their personal settings?

1. Have your members click on their profile in the Space

2. In the bottom right below their photo, they can see the email address where notifications are going. By selecting the change button next to it they will be able to check that they have not unsubscribed: