Help Desk / Support Tickets

Included in Simplero plans:  Scale, Skyrocket. See plans here.

We all know that customer service is vital to any business. Keeping customers happy means they will become long-term customers. But as a business owner, your inbox is probably pretty full and customer emails can get lost in the mix, meaning you could miss the opportunity to support and wow a customer. 

Simplero makes the customer service part of the business a little easier with our built-in support ticket feature. Have a look at the written guides if you prefer step-by-step written instructions:

• Set up Support Tickets​ - Learn how to configure your support email to forward messages into Simplero's support ticket system.

• Using Support Tickets- Understand how to manage, respond to, and organize incoming support tickets, including tagging with facets and internal collaboration.

• Tickets Search Tool - Discover how to effectively search and filter support tickets to quickly find relevant information.

• Create a New Ticket on Behalf of a Contact - Learn how to initiate a support ticket for a customer directly from your Simplero dashboard.

• Re-Assign Functionality - Understand how to reassign tickets to different team members to ensure efficient handling.

• Create and Manage Macros - Learn how to create and utilize macros to streamline responses to common support inquiries.

• Tickets Stages - Understand the different stages of a support ticket and how to manage them effectively.