Default Account Email Contact Information

Setting Your Default Email Contact Information

You can set the default email address and sender details for all emails sent from your Simplero account. These can be overridden at the List, Product, News,letter or Broadcast level if needed.

How to Set Your Default Email Information

1. Go to Settings - Account settings
   

2. Find the Emails Section
   
   

   From there, you can change:

   • Sender name: The name you want people to see as the sender.

   • Sender email: The default email address your emails will be sent from.

   • Reply-to email: Where replies will be sent by default.

   • Missing Recipient Name: Set what you want to appear when the recipient’s name is missing (or leave blank for the default “Reader”).

   • You can also turn on the Process Email Replies toggle (Optional): If you check “Process and filter email replies and forward them to you,” Simplero will:

     • Handle replies, autoresponses, and library emails

     • Filter out vacation or junk responses

     • Forward real replies to your email address

     Note:

     • If this option is ON, the “Reply-to” address in individual mailings is ignored—replies will go to Simplero instead.

     • If you have “Use Simplero’s help desk system” and “Forward replies to emails to become tickets” enabled in your Support ticket settings, replies will become support tickets.

     • If not, replies are sent to your default Reply-to address.
       
       

3. Save Changes

Setting Your Support Email Address

Note: This is the email address used for all customer service links across your sites, invoices, order forms, and other places. 

1. Go to Settings - Account settings
   

2. Scroll down to the Name and address section

3. Look for the Support email field and add your preferred support email
   
   

4. Save changes

Override the Default Email

You can override the default email at many levels:

• List -> On the Configure tab, scroll down to advanced settings:
  
  
  
• Product -> On the configure tab, scroll down to options:
  
  
  
• Broadcast -> In the Content of the broadcast
  
  
  
  
• Newsletters -> On the settings:
  
  
  
  

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Notice anything wacky in this guide? Contact support by clicking the "?" button in your account, and we'll help you out.