Tickets search tool

Located at the right sidebar of your tickets you will find a Search bar tool:

Things you'll need to know >> Search results will be a list of solved support tickets + knowledge base site's content.

• There will be 10 items at the most

• Tickets and knowledgebase content are ranked, but tickets always appear above knowledgebase content.

• Marking a ticket as canonical (using the pin icon) will boost its ranking in search results.