Create a new ticket on behalf of a contact

If you wish to reach out to any of your contacts internally through the support tickets system, click on the small "..." in the upper right corner and then click "Create ticket on behalf of contact" and follow the instructions below:

It may happen that you'd like to start an internal communication with someone that is not one of your contacts yet..

You can add them here to be able to do so:

As soon as you Create the ticket, an email notification will be sent to your contact for them to reply to you directly!