Upgrade/Downgrade my Subscription
When the vendor allows it, you can switch your subscription to a different plan yourself. You pick a new price, see exactly what you'll be charged, and the change takes effect right away. A vendor is the person or company you bought from.
At the end of this guide
You'll have switched your subscription to the plan you want, and you'll know what you'll be charged today and at each renewal.
Before you start
An active subscription you bought from a vendor who uses Simplero.
Your subscription offers another plan to switch to. If it doesn't, contact the vendor about your options. Whether they change your plan for you depends on their terms.
Overview of the steps
Go to the vendor's site
Open your dashboard for that vendor
Open Order history
Select the View button
Click Change plan
Choose your new plan
Step by step
Step 1 - Go to the vendor's site
Open the website of the vendor you bought from.
If you don't have the site handy, open the Global Simplero Dashboard at simplero.com/dashboard and select the vendor under Vendors. That takes you straight to the vendor's dashboard, so you can continue with step 3.
Step 2 - Open your dashboard for that vendor
Click the profile picture in the top right corner and select Your dashboard.
If you opened the vendor from the Global Simplero Dashboard, you're already on their dashboard. Skip to the next step.
Step 3 - Open Order history
In the menu on the right, under This vendor, select Order history.
Order history opens on the Purchases tab, which lists every purchase you've made from this vendor. The other tabs, Invoices and Future installments, show past invoices and upcoming payments.
The order history page lives on the vendor's own domain, like vendorname.com/order_history.
Step 4 - Select the View button
Find your subscription and select View. This opens the order page with your payment details.
Step 5 - Click Change plan
On the order page, find the Payment information box and click Change plan.
Step 6 - Choose your new plan
Pick the plan you want.
The payment schedule shows what you'll be charged today, when your next payments are due, and any prorated credit from the time left on your current plan.
Your change is processed right away, not at the end of your current subscription period.
Troubleshooting
Why can't I see my purchases?
Your purchases are kept on each vendor's own site. There's no single Simplero page listing purchases from all your vendors. Go to the vendor's site, or open the Global Simplero Dashboard at simplero.com/dashboard and select the vendor.
There's no Change plan button.
The vendor controls which options appear on this page. The button is missing when the vendor hasn't enabled plan changes, your subscription has an unpaid charge waiting, there's no payment method on file, or your subscription is handled outside Simplero, for example through PayPal. Contact the vendor to change your plan.
What happens to the money when I change plans?
Any prorated credit from the time left on your current plan is applied to the new one. You're charged according to the payment schedule shown before you confirm.
I want to cancel instead of change plans.
Follow the guide How to Cancel my Subscription to a Product.
Who do I contact for help with my purchase?
The vendor you bought from. They manage your subscription, payments, and refunds.
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