Your Account

If you have purchased a product from someone using Simplero and forgot your password, you can reset it using the "Did you forget your Simplero ID or password" link below the login form.  You could also reach out to the product seller. They will be able to send you a link to reset your password or an email with your user ID.  Send me a magic Login Link Enter your email or Simplero ID (user ID) and hit Login with magic link and the system will send you an email with a special link that when clicked, will automatically log you into your Simplero account.  

Have you purchased different products from different Simplero users and ended up with multiple Simplero IDs and accounts? Let's merge them for you to make things easier.  Log into your Simplero account: https://secure.simplero.com/login Once you've logged in successfully, select the Edit profile button on the top right corner of your profile picture Once inside your profile page, select Have multiple Simplero IDs? under your profile picture Enter all the email addresses OR Simplero IDs you may have used, one by one, and click the Send confirmation email button We'll then send you an email to each address with a link that you need to click. Go to your email and click the link. Once confirmed, click the blue button "Merge these usernames" to complete the merge.  Your Simplero ID going forward will be the one on the right

To change your password Log into your Simplero account: https://secure.simplero.com/login Once you've logged in successfully, select the Edit profile next to your profile picture Select the "Security" tab Type in your Current password, your New Password, and repeat the new password Click the Change Password button to save NOTE! Simplero will no longer know your new password and will not be able to remind you of it in the future. The person whose Simplero account you are a member of will be able to send you a new password if you forget this one.

Want to add a picture of yourself to your Profile? Or maybe update your information that is viewable in a member directory? You can update your profile simply and quickly from your account page.  From any of your Sites, click on the user menu: Your dashboard Hovering over your profile card, click on Edit profile. From the profile tab, you can...  Update your name, email, Simplero ID, bio, and add a picture of yourself Privacy Settings: For all sites - Hide your member card, location, and time zone on membership site directories. As well as manage or disable Chat settings: For specific sites - Control who can message you via chat for each one of the sites. Enable / Disable your visibility (so other members of the site can or cannot find you) Enable / Disable your location  (so other members of the site can or cannot see where you are located) Enable / Disable the chat  (so other members of the site can or cannot connect with you. Note: This can also be disabled by the administrator of the site so even if you have it active you might not be able to connect with others) Update your time zone and language settings Don't forget to click the Save Changes button when you're done

From any site in Simplero, you can access your account overview. Simply click on your picture in the upper right-hand corner. A drop-down menu will appear and you can select... Your profile Your dashboard Theme: Light, Dark, or Auto (Note: Auto will use the settings on your device)  Log out When you select "Your dashboard", you will be taken to your account dashboard. From here you will see the option to edit your profile: You will also see a menu on the right-hand side: You will see the following items on the menu: This site: All the items in this section are specific to the site you are currently on Favorites - The items that you save as favorites as explained in this guide. Playlists - Your created playlists as explained in this guide as well as any playlists that your vendor has shared with you History - A list of the lessons you have recently visited Manage notifications - Manage your membership site notifications as explained.  This vendor: All the items in this section are specific to the person/company that the site belongs to. We call this, your "vendor" Other sites - Will show you other sites of the same account that you have access to  Spaces - This will only show if the account you are on have spaces activated. Otherwise it will not show.  Content files - Access a gift or product you purchased. See this guide for more Worksheets - Access and update your completed worksheets. See this guide for more. Manage email subscriptions - Manage your email subscriptions, unsubscribe from your list or manage your GDPR consent for any email lists from your vendor. Check this guide to learn more.  Affiliate accounts - Are you an affiliate of an account? Check your affiliate dashboard and details as explained in this guide. Points - This will show any points or credits that you have been gifted or have bought  Order history - Check your order history and invoices for any purchases you have made in this account. Check this guide to learn more   At the bottom of any site dashboard, you will see a link to your Global Simplero Dashboard. Have a look at this guide to understand the difference.  You will also see a list of products related to the ones you have purchased from that vendor:  

The Global Simplero Dashboard allows you to have an overview of all the accounts you have access to inside Simplero. Either as an administrator or as a customer.  To access it...  At the bottom of any site dashboard, you will see a link to your Global Simplero Dashboard: You can also access it by heading to https://simplero.com/dashboard What's inside? Once inside your Dashboard, You will see: Your History - the latest lessons you have accessed. Click on any lesson to access it.  Your Simplero Accounts / Admin accounts - All the accounts you are an administrator of. Click on any account to access the administrator dashboard. Vendors - All the Simplero accounts you have bought products from. Click on any vendor to access the dashboard for that account.  Sites - All the sites you have access to. Click on them to access the site. 

It happens.  We all make a typo from time to time.  You can update it right away. You will need to follow the steps below:  Log into your Simplero account: https://secure.simplero.com/login Once you've logged in successfully, select the Your dashboard and then edit Profile https://simplero.com/profile/edit Under your Profile, scroll down to the Email field and update the email Don't forget to save the changes! WARNING! - If you want to have access to your content using the new email, changing the Simplero ID will not suffice. Contact the account administrator to help you.  They will need to follow the steps in this guide to make sure you get the right access and receive the emails in the right email address. 

There may be times when you want to delete your Simplero account. You have the ability to do so from your Simplero profile. You can do this if you want to execute your right to be forgotten. WARNING! By doing this your user ID and password will be deleted and you will, therefore, lose access to everything you have purchased from all Simplero account holders, not just from one Simplero account holder. If you just want to have your contact information removed from a single account you will need to contact that account holder directly.  To delete your Simplero account follow the steps below: Log into your Simplero account: https://secure.simplero.com/login Once you've logged in successfully, select Your Dashboard and then Edit profile (or go to https://simplero.com/profile/edit)  Select the "Security" tab Scroll down and select the link: Want to delete your Simplero ID? Confirm your desire NOTE! - If you ever had a Simplero account linked to your Simplero ID, you will not be able to delete your ID. Please contact support if that is the case.

Access Your Affiliate Dashboard Log into the site Once you've logged in successfully, select Your dashboard Under This Vendor click on Affiliate account You can now see the links to share products, as well as transactional information resulting from you sharing your affiliate links.   Under the summary information, you will see a list of links you can share to earn a commission on that programme. You can click on the clipboard to copy and share!  You can also generate a custom link if needed. This allows you to create your own links that will set a tracking cookie on your customer's side and associate the selling to you: Affiliate Link Pro Tip! Notice how all your affiliate links end with "48122-Olga-Maso-Garriga"? The only part we really use for tracking is the number (48122), so if you prefer, you can change the stuff after the hyphen to anything you want. Or you can remove the hyphen and what comes after it completely and just use the number alone. Edit Affiliate Account Information To edit your affiliate information, click on the icon next to your name: You will then be able to edit your name, email, tax information, payout information, and more! Check Transactional Information You can check more details on the transactional information by clicking the arrow next to sales: You will then be able to see details on: Purchases: When someone purchases a product through your affiliate link, it will show up on this tab. Charges: When a charge is made for a purchase through your affiliate link, it will show up on this tab. Payouts: When you have been paid out for the commission you have earned, it will show up here.

You can control whether you receive text messages from Simplero accounts by replying to any message you receive. To stop receiving text messages Reply STOP to the text message. This will stop all text messages from any Simplero account. To start receiving text messages again Reply START to a text message. This will allow you to receive text messages again. Important: Simplero text messages do not support replies, except for the keywords STOP and START used to manage your text message preferences. Keywords: unsubscribe SMS, opt out, stop texts, SMS notifications, start text

If the product/site you bought includes the use of AI Search or bots, you might have a limit on how much AI you can use.  You can see your AI usage on the profile bubble at the top right corner > AI Usage.  1 AI Credit = 1 USD: You can check your balance, the renewal date, and view history: You have access to your usage history, buy more credits, and also set up Auto Top-Up (so it tops up automatically when used): Understanding AI Costs  1 AI Credit = $1 AI usage costs vary based on the model being used and the amount of work being performed. The following factors have the biggest impact on cost: 1. Different Models Have Different Costs Some AI models are more powerful and therefore more expensive to run. Inside Simplero, you'll see a $ indicator next to models to help you understand their relative cost. Lower-cost models are great for everyday tasks, while higher-cost models may provide stronger reasoning, writing, or analysis capabilities. 2. Larger Requests Cost More The more work you ask AI to perform, the more credits it consumes. Examples: "Write a short email" → low usage "Create a complete 10-module course with worksheets and exercises" → higher usage 3. More Reference Material Costs More When AI needs to review additional information, costs increase. Examples include: Uploading documents Referencing long articles Asking AI to analyze multiple resources Giving extensive context for a task The more information the model processes, the more credits are used. 4. Longer Conversations Cost More AI reviews previous messages in a conversation to maintain context. As conversations become longer, the amount of information being processed grows, which can increase credit usage. Starting a fresh conversation for a new topic can often be more efficient than continuing an extremely long thread. 5. What Does $10 per month of AI Usage Typically Look Like? AI usage varies significantly depending on the model selected and the type of work being performed. For most users, $10 per month typically covers: Hundreds of everyday prompts Regular content creation and brainstorming Consistent use throughout the month For heavy usage with premium models, credits may be consumed more quickly. Your account will always show your remaining balance and usage history so you can monitor consumption in real time.