Editing a Price

You can edit a price at any time. However, editing the price point will not affect the people who have already purchased at a price and currently owe you money.

On an installment plan, this means a change to the price will not affect any customers currently scheduled installment invoices. However, if you change the price to have fewer or more installments it will change the invoice tracking number on those scheduled installments. For example, if the purchased is at 5 installments of $10 and you change it to 2 of $25. They will still have 5 installments of $10 but instead of saying invoice 4 of 5 it would now say invoice 4 of 2. 

Also note that when moving someone to an installment price the new installment invoices will not be generated you will need to create them manually. 

On a subscription, anyone who has already purchased will change to the new price when their renewal comes due. 

One exception to both cases occurs when a purchase is in processing via an e-check from PayPal or one of the manual payment processors. In this case, the payment is not logged in Simplero until it is complete and the purchase invoice shows as pending; in which case, if you make a change to the price, this change will be reflected on the pending invoice.  

 

To Edit the Price:

  1. Select Products from your Simplero Dashboard
  2. From the Products tab, select a product from your list
  3. Select the Prices tab
  4. Locate the price you want to edit and click the Pencil icon located to the right of that price

    Pencil_icon_to_edit_price
  5. Make your changes then scroll to the bottom and click the Save changes button

 

Don't want to affect current customers?

Do you want to change the price options on your product, but want to grandfather in subscription customers at their current rate, or don't want invoice #s to change on an installment plan? If so, then you will want to disable the current price and create a new one either from scratch or by duplicating it. 

Disable/Enable a Price

To disable a price...

  1. Select Products from your Simplero Dashboard
  2. From the Products tab, select a product from your list
  3. Select the Prices tab
  4. From the List Prices screen, locate the price you want to disable
  5. Click the Disable link on the top corner of that price box

    Disable_price
  6. This will turn the price off so it is no longer available for purchase on the order form but is still visible to you on the admin screen if you change your mind. 

To enable a price...

  1. Select Products from your Simplero Dashboard
  2. From the Products tab, select a product from your list
  3. Select the Prices tab
  4. From the List Prices screen, locate the price you want to disable
  5. Click the Enable link on the top corner of that price box

    Enable_price

Setting a Price Expiration

If you want your price to only be available for a limited time and want Simplero to automatically disable it. Check out this guide for Campaign price.

Special Note about PayPal

If you are using Paypal as your payment processor and a customer has made a purchase via e-check, Simplero will not see the purchase until the payment clears (approx. 7 business days).  

If this happens and you change the price during the check processing window the customer will either end up with a balance due (if you increase the price) or a credit to their account (if you decrease the price).