Tickets Stages

By default, you’ll have 5 different ticket stages created in your account: New, Open, Pending, On Hold, and Solved.

You can edit these stages, remove them, or add new ones using Pipelines.

1. Navigate to your Account Settings > Pipelines > Tickets tab.

2. Click on Tickets Default pipeline.

3. Use the Edit, Delete, and Add Stage buttons, or use the farthest left icon to drag stages to a different order:

You can also create new ticket pipelines. For example, if you have different teams communicating with your members.

You can then move support tickets to a different Pipeline from the Support tickets view by checking the box next to the support ticket and choosing Move to pipeline from the Select action… menu: