Manage Replies to Emails in Simplero

 At the End of This Lesson

You'll know how to view email broadcast replies, review the conversation context, and take follow-up actions from within Simplero.

On This Guide

• View Replies to a Broadcast
• Take Action on a Reply
• View the Full Conversation in Interactions

Before You Start

• Enable Simplero to handle incoming email replies. - Without this setting enabled, replies to your broadcasts won't be collected inside Simplero

  • Go to your Settings -> Account Settings
  • Turn on the toggle  "Process and filter email replies and forward them to you"
    
    

View Replies to a Broadcast

1. Go to Marketing → Email Broadcasts.
2. Open the broadcast you want to review.
3. Click the Replies tab
   
4. Click on a reply to open a side panel with
   • The campaign or broadcast to which the reply belongs
   • The exact email that was sent to that contact
   • The full list of replies in the conversation
     
     
     

Take Action on a Reply

Use the three dots menu next to a reply to create follow-up actions.

For example, you can:

• Send an email
• Start a chat
• Create other actions available in your account

View the Full Conversation in Interactions

The Replies tab is useful when you want to review responses to a specific broadcast.

If you'd rather see the complete conversation history with a contact, you can use Interactions

Troubleshooting

• I don't see any replies
  • Verify that Simplero is configured to handle email replies.
    
    
• The Replies tab is empty
  • Confirm that recipients have replied to the broadcast and that reply handling is enabled.
    
    
• I want to see the entire conversation
  • Open the contact's Interactions instead of viewing only the broadcast replies.